Visto en facebook y suscrito palabra por palabra. So funny.
I AM A FRONT DESK AGENT
I have advanced degrees in
Accounting, Public Relations, Marketing, Business, Computer Science,
Civil Engineering, and Swahili. I can also read minds. Of course I have
the reservation that you booked six years ago even though you don't have
the confirmation number and you think it was made under a name that
starts with "S".
It is completely my fault that the blizzard shut
down the airport and you have to sleep in a warm king-size bed while
5000 of your co-travellers are sleeping in benches at the airport. I am
It is not a problem for me to give you seven connecting,
non-smoking, poolside suites with two king beds in each, four rollaways,
3 cribs, and yes, I can install a wet bar. I know it is my fault that
we do not have a helicopter landing pad.
I am a Front Desk Agent.
I am expected to speak all languages fluently. My company has entrusted
me with all financial information and decisions, and yes, I am lying to
you when I say we have no more rooms available. It is not a problem for
me to quickly construct several more guest rooms. THIS time I will not
forget the helicopter landing pad. And it is my fault that everyone
wanted to stay here. I should have known you were coming in, even though
you had no reservation. After all, you stay at our brand of hotel all
the time, 300 nights a year, and this is only the first time you've ever
been to our city.
I am a front desk agent. I am quite capable of
checking three people in, two people out, taking five reservations,
answering fifteen incoming calls, delivering six bath towels to room
625, plunging the toilet in room 101, and restocking the supply of pool
towels, all at the same time. Yes, I will be glad to call the van driver
and tell him to drive over all the cars stuck in traffic because you've
been waiting at the airport for 15 minutes and you've got jet lag.
I am a front desk agent, an operator, a bellhop, houseman, guest
service representative, housekeeper, sales coordinator, information
specialist, entertainment critic, restaurateur, stock broker, referee,
janitor, computer technician, plumber, postman, babysitter, dispatcher,
laundry cleaner, lifeguard, electrician, ambassador, personal fitness
trainer, fax expert, human jukebox, domestic abuse counsellor, and
verbal punching bag. Yes, I know room 112 is not answering their phone.
And of course I have their travel itinerary so I know exactly where they went when they left here 9 hours ago, and what their mobile phone number is.
I always know where to find the best vegetarian-kosher-Mongolian-barbecue restaurants. I know exactly what to see and do in this city in
fifteen minutes without spending any money and without getting caught in
traffic. I take personal blame for airline food, traffic jams, rental
car flat tires, and the nation's economy.
I realize that you
meant to book your reservation here. People often confuse us with the
Galaxy Delight Motel, Antarctica. Of course I can "fit you in" and yes,
you may have the special £1 rate because you are affiliated with the
Hoboken Accounting and Bagel Club.
I am expected to smile,
empathize, sympathize, console, condole, upsell, downsell (and know when
to do which), perform, sing, dance, fix the printer, and tell your
friends that you're here.
After all, I AM a Front Desk Agent
Scene 20: 15. Manos
Hace 1 año